Frequently Asked Questions

We have put together the most frequently

asked questions about THANKS AI products and orders

Please select from the categories below

A.Kawaii Essence Ai, we have blended beauty ingredients(Plant Stem Sell Culture Solution / Plant Mineral / Proteoglycans / 13 Types of Plant Extracts)  specializing in skin whitening and restraint of skin aging.  Keeping the beauty solution freeze-dried, it acts on the skin with the active ingredient acts as 100%. We have also succeeded in keeping it preservative-free.

A. This is our company secret. We combine "Ancient Plant Sedimentary Layer Mineral" and "Ancient Plant Sedimentary Layer Fulvic Acid" in a well-balanced manner.

A. Ancient plant sedimentary layer mineral is an ancient plant about 100 million years ago buried underground in the ice age and was decomposed by microorganisms in the ground, forming a stratum as a solid containing balanced minerals of more than 70 types and existing Thing. Normally these ancient plants buried underground, gradually decomposed into fossils, petroleum and coal, but they became miraculous geological layer.

A. Humic shale fulvic acid is like the diamond of ancient plant-based minerals. It features an abundance of extremely rare, precious fulvic acid. Not many people in Japan are yet familiar with fulvic acid, but it is sure to gain prominence when once its unknown potential comes out. It has an excellent ability to weed out what is necessary and what is not, drawing out the maximum benefits of plant-based minerals.

A. Features of humic shale minerals
・Product of Utah, USA
・Humic shale extracts
・Plant-sourced and extremely safe
・Excellent mineral balance
・98% absorption rate
・Over 70 kinds of minerals

Features of humic shale fulvic acid
・Product of New Mexico, USA
・Humic shale extracts

A. Please consult to your doctor before using the product. if you are taking medication, you are an outpatient, pregnant or breast-feeding.

A. There is a posibility that you are not fit to your constitution, please discontinue usage of product.

A. Modern plant-based minerals/Replants are the ultimate diet minerals carefully extracted from the ashes that results the processing of 13 kinds of Japanese wild grasses, leaves of trees and shrubs, and seaweed at high temperatures to a magma state, completely removing the oxygen.
These plant-based minerals are packed with wild growth restoring and emulsifying powers, and endowed with the vitality of the wildly growing plants native in Japan. Features of modern plant-based minerals/Replan
・Modern domestic plants
・Wild growth restoration
・Wild growth emulsification

A. Between 0.3 and 0.5 ml.

Sign up by sending your membership application by fax or post, or use the “New Member Registration Page” on our web site.

Click here to sign up as a member on the web

A, From February opening to present the members has been steadily increasing. We think the number of people are still few. (We do not disclose the figure now.)

A: Yes, you can register through website and written form.

[In case of Written Form]

Fill out the necessary information on the registration form, along with each certificate document. Please submit to each salon counter (Manila, Davao) or send it by mail (


[In case of Website]

You can register from the website of Thanks Ai Philippines. (

A.  Government Issued IDs, Alien Registration Card, and Taxpayer Number (TIN CODE).

A.It is Taxpayer Number.

A. Approximately 90% percent visit the Salon. There are many cases where the introducer receives the product in behalf of the guest.

A. Cash, Bank Deposit, Check, Card Payment (Debit Card is accepted). Unfortunately, there is no Cash on Delivery.

A. There is no subscription.
A. Yes. However, depending on the product, there are also 2 packages for about 1 month.
A. You can receive the bonus over the Salon counter.  (Please be advised the you need your TIN code)
A. Over 90%. In the Philippines, most member doesn’t have a bank account, so we pay by check.
A. Global payment system with Master card function, which enables global product settlement and payment of bonuses. By applying, we can calculate the worldwide bonus calculation and payment.
A. Yes, we can create a Debit card. In the Philippines, considering of burden fees, everyone is not using this.
[Notice to NFR Members]
We will contact you regarding the charge back issue.
There are cases where charge back has occurred due to the problem of the card of the member himself / herself.
 * Charge back means that the member has received the order item but the card payment has not been completed yet.
When charge back occurs, we will contact the member through Thanks AI to cancel the charge back status to the card company.
 · If we cannot contact you even if we contacted you three times, we will contact the member's referral person.
Regardless, if you will not contact us by yourself, Thanks AI member registration will be canceled immediately.
In that case, you will not be able to purchase items and you will not receive any bonus. ·
Date of application: It will be from September 1, 2018. ·
Applicable to: NFR members
Please pay attention to the above information.

With the Internet boom in recent years, it’s getting easier and easier to buy and sell products among individuals. On the other hand, troubles in trading in such a way are on the rise.

Aware of this concern, in order to ensure product quality, Thanks AI does not accept any sales method other than direct purchase from Thanks AI company by registered members.

In order to avoid unnecessary troubles, please purchase Thanks AI products by our regulated purchase method.


Example: Risks of purchasing products via fraud/ scam websites

Various risks are hidden in transactions on the Internet.

Below are some reports sent to Thanks AI by users.

1.     Expiration date has passed

It has been reported that products that have already expired were sold to users.

Meanwhile, Thanks AI sets strict regulation that products close to the expiration date must not be sold out.

2.     Product deterioration due to improper storage conditions

There are reports that due to bad storage condition, products were deteriorated by the time of delivery.

Thanks AI products are stored appropriately in the warehouse of Liveon, which is our affiliated company.

Therefore, please be noted that we cannot guarantee adequate quality for any products delivered from any warehouse other than Liveon.

3.     Seller cannot be contacted after the purchase

Thanks AI has received some reports that after completing purchase procedure, users did not receive the products and could not contact with the sellers, which means they were deceived.

4.     Fake products

There are reports from overseas that some products are advertised as if they were made by Thanks AI. However, the products delivered to users are actually fake ones with bad quality.


In addition to such problems, some malicious distributors and/or phishing websites exist for the purpose of obtaining and exploiting personal information at the time customers purchase products.

Please be aware that cheap products are bought at the expense of many risks.


Product example with bad storage condition 1

Product example with bad storage condition 2


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